Shipping policy

Where We Deliver

SIMUT ships to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time. Every order is prepared and dispatched from our US fulfillment center, so you never have to worry about customs or cross-border delays.

Processing Your Order

Once you place your order, we get to work. Orders are processed in 1-3 business days, Monday through Friday, excluding public holidays. This is the time it takes to pick, pack, and hand your rotating makeup organizer to the carrier. You will receive a confirmation email the moment your order leaves our facility.

Delivery Options and Timelines

We currently offer one shipping method: Standard shipping. It costs $15 and delivers in 7-14 business days. The clock starts the day after your order ships.

• Delivery windows are estimates in business days and are not guaranteed.
• Carriers we use include USPS, UPS, and FedEx.
• A tracking number is emailed to you as soon as your order ships.

If you need your organizer sooner, order early. We cannot expedite once the package is with the carrier.

Tracking Your Package

Your tracking number is your window into the journey. Expect an email from us the day your order ships. That email contains the carrier name and a link to follow your package from our door to yours. If you do not see the email, check your spam folder, then contact us at support@simut.shop and we will resend it.

Lost or Damaged in Transit

We take care in packing, but carriers can be rough. If your package arrives damaged or is lost during transit, you must report it within 48 hours of the delivery date. This window allows us to file a claim with the carrier quickly. After 48 hours, we cannot process a replacement or refund. For any issue, email support@simut.shop with your order number and a photo of the damage if applicable.

Incorrect Address

You are responsible for the shipping address you enter at checkout. If you provide an incorrect address, SIMUT is not responsible for the order being sent there. If you spot a mistake, contact support immediately at support@simut.shop. We will try to correct it before dispatch, but once the package leaves, we cannot redirect it. A lost or misdelivered package due to a wrong address is not eligible for a refund.

Questions?

Every shipping question has the same answer: email support@simut.shop. We respond within 1 business day. Have your order number ready, and we will sort it out.